Welcome to O8 Blue Sky Logistics Private Limited ("Company," "O8," "we," "us," or "our"). These Terms and Conditions ("Terms" or "Agreement") govern your access to and use of our comprehensive electric vehicle transportation platform and related services (collectively, the "Services"), whether you are accessing our platform as a rider, driver partner, business client, fleet partner, or visitor.
BY ACCESSING OR USING OUR SERVICES IN ANY CAPACITY, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE LEGALLY BOUND BY THESE TERMS AND ALL APPLICABLE POLICIES. IF YOU DO NOT AGREE TO THESE TERMS, YOU ARE PROHIBITED FROM ACCESSING OR USING THE SERVICES.
1. DEFINITIONS AND INTERPRETATION
1.1 Definitions
For the purposes of these Terms, the following definitions shall apply:
"Account" means the user account created to access and use our Services
"B2B Partner" means a business entity that contracts with O8 for corporate fleet services, employee transportation solutions, or other commercial arrangements
"Content" means all text, graphics, images, music, software, audio, video, information, and other materials available through the Services
"Driver Partner" means a licensed, verified, and authorized independent contractor who provides electric vehicle transportation services through our platform
"Fleet Partner" means a business entity that provides or manages electric vehicles for use on our platform
"Platform" means O8's proprietary technology platform, including our website, mobile applications (iOS and Android), APIs, and all associated digital services and interfaces
"Ride" means any transportation service requested, booked, or provided through the Platform
"Services" means all services, features, applications, content, and products offered by O8
"User" means any individual or entity that accesses or uses the Services, including riders, drivers, business clients, fleet partners, and visitors
1.2 Interpretation
These Terms constitute the entire agreement between you and O8 regarding the Services. Headings are for convenience only and do not affect interpretation. References to "including" mean "including without limitation."
2. ELIGIBILITY AND ACCOUNT REQUIREMENTS
2.1 General Eligibility
To access and use our Services, you must:
Be at least 18 years of age or the age of legal majority in your jurisdiction, whichever is greater
Possess full legal capacity to enter into binding contractual relationships
Provide accurate, current, and complete information during registration
Maintain and promptly update your account information
Comply with all applicable laws and regulations in your jurisdiction
2.2 Account Creation and Verification
You must create an Account to access certain features of our Services
All information provided must be truthful, accurate, and regularly updated
You are solely responsible for maintaining the confidentiality and security of your account credentials
You must immediately notify us of any unauthorized access or security breaches
All activities conducted under your Account are your sole responsibility
2.3 Account Suspension and Termination
We reserve the right, in our sole discretion, to suspend or terminate any Account that:
Violates these Terms or applicable policies
Engages in fraudulent, abusive, or harmful activities
Provides false, misleading, or incomplete information
Compromises the safety, security, or integrity of our platform
3. COMPREHENSIVE SERVICE OVERVIEW
3.1 Platform Services
O8 operates a comprehensive electric vehicle mobility platform that connects users with sustainable transportation solutions through advanced technology integration. Our core services include:
Individual Ride Services (B2C): On-demand electric vehicle transportation for personal use
Corporate Fleet Solutions (B2B): Customized electric vehicle fleet services for businesses
Driver Partner Program: Professional driver onboarding, training, and support services
Fleet Management: Advanced vehicle tracking, maintenance, and optimization services
3.2 Service Availability and Limitations
Services are subject to geographic availability, vehicle inventory, driver availability, and regulatory compliance
Service features and availability may vary based on location, time, demand, and operational constraints
We do not guarantee continuous, uninterrupted, or error-free service availability
Booking requests do not guarantee ride confirmation, which remains subject to driver acceptance and operational feasibility
3.3 Technology Platform
Our proprietary technology platform facilitates connections between users and transportation services but does not provide transportation services directly. We act as a technology intermediary connecting supply and demand in the electric vehicle transportation market.
4. FINANCIAL TERMS AND PAYMENT PROCESSING
4.1 Pricing Structure
All rides and services are subject to applicable fees as displayed during the booking process
Pricing may incorporate dynamic factors including demand, distance, duration, time of day, and location-specific variables
Final fare calculations include all applicable taxes, surcharges, and fees
4.2 Payment Methods and Processing
We support multiple digital payment methods including UPI, digital wallets, credit cards, and debit cards
Payment processing is handled through secure third-party payment gateway partners
We are not liable for payment processing issues caused by third-party payment service providers
4.3 Billing and Charges
Charges are automatically processed upon ride completion or service delivery
Pre-authorization holds may be placed on payment methods for pending transactions
Receipt and billing information is provided through the platform
4.4 Refunds and Disputes
Refund eligibility and processing are governed by our Cancellation and Refund Policy
Payment disputes must be reported within 48 hours of the transaction
We reserve the right to investigate and resolve payment disputes in our sole discretion
5. CANCELLATION AND SCHEDULING POLICIES
5.1 User Cancellation Rights
Users may cancel rides through the platform interface
Free cancellation is available within a defined window (typically 2 minutes from booking confirmation)
Cancellation fees may apply after the free cancellation period or when a driver is en route
5.2 Driver Cancellation Rights
Driver Partners may cancel rides for safety concerns, route constraints, or operational reasons
Driver cancellations do not result in charges to users unless the user is at fault
5.3 No-Show Policy
A no-show fee will be charged if a user fails to board the vehicle within 5 minutes of driver arrival at the designated pickup location
No-show determinations are based on driver confirmation and GPS tracking data
6. SAFETY, CONDUCT, AND COMPLIANCE
6.1 Safety Standards and Protocols
All Driver Partners undergo comprehensive background verification, vehicle inspection, and safety training
Users must comply with safety guidelines, including proper seatbelt usage and adherence to vehicle capacity limits
Prohibited activities include but are not limited to: smoking, consumption of alcohol or illegal substances, and engaging in unlawful behavior
6.2 User Conduct Requirements
Users agree to:
Treat Driver Partners and other users with respect and courtesy
Follow all applicable laws and regulations during service usage
Refrain from engaging in abusive, threatening, or discriminatory behavior
Respect vehicle cleanliness and property
6.3 Prohibited Activities
The following activities are strictly prohibited:
Using the Services for illegal purposes or activities
Harassment, abuse, or threats toward Driver Partners or other users
Fraudulent bookings or payment activities
Tampering with or attempting to compromise platform security
Creating false or misleading information
6.4 Enforcement and Consequences
Violations of these conduct requirements may result in:
Account suspension or permanent termination
Legal action where appropriate
Reporting to relevant authorities
Financial liability for damages
7. INTELLECTUAL PROPERTY RIGHTS
7.1 O8 Proprietary Rights
All intellectual property rights in the Services, including but not limited to:
Software, algorithms, and technical systems
Trademarks, service marks, and trade names (including "O8" and associated logos)
Content, graphics, user interfaces, and design elements
Proprietary data, analytics, and business methods
Are owned by or licensed to O8 Blue Sky Logistics Private Limited and are protected under applicable intellectual property laws.
7.2 Limited License Grant
Subject to compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for their intended purposes.
7.3 User Content and Feedback
You retain ownership of content you provide to the Services
By providing content, you grant O8 a worldwide, royalty-free license to use such content for service operation and improvement
All feedback and suggestions become the property of O8
8. LIABILITY LIMITATIONS AND RISK ALLOCATION
8.1 Platform Nature and Disclaimers
O8 operates as a technology platform connecting users with transportation services. We do not:
Own, operate, or control vehicles used for transportation services
Employ Driver Partners (who are independent contractors)
Guarantee the quality, safety, or legality of transportation services
Assume responsibility for the actions or omissions of Driver Partners
8.2 Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
O8 SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM
WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE
8.3 User Indemnification
You agree to indemnify, defend, and hold harmless O8, its officers, directors, employees, agents, and affiliates from any claims, damages, losses, or expenses arising from:
Your use of the Services
Your violation of these Terms
Your violation of applicable laws or third-party rights
Content or information you provide to the Services
9. PRIVACY AND DATA PROTECTION
9.1 Privacy Policy Incorporation
Your privacy is important to us. Our collection, use, storage, and sharing of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
9.2 Data Collection and Use
We collect and process personal information necessary to:
Provide and improve our Services
Ensure safety and security
Comply with legal requirements
Facilitate payment processing
Provide customer support
9.3 Data Security
We implement industry-standard security measures to protect personal information, though no system can guarantee absolute security.
10. TERMINATION AND ACCOUNT CLOSURE
10.1 Termination by O8
We may suspend or terminate your access to the Services, with or without notice, for:
Violation of these Terms or applicable policies
Fraudulent, abusive, or harmful activities
Failure to pay applicable fees or charges
Legal or regulatory requirements
Operational or business reasons
10.2 Termination by User
You may terminate your Account at any time by contacting customer support or following the account closure procedures in the platform.
10.3 Effect of Termination
Upon termination:
Your right to access and use the Services immediately ceases
Outstanding obligations and liabilities remain in effect
Provisions of these Terms that by their nature should survive termination will continue to apply
11. DISPUTE RESOLUTION AND LEGAL FRAMEWORK
11.1 Governing Law
These Terms and any disputes arising hereunder shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.
11.2 Jurisdiction and Venue
Any legal proceedings relating to these Terms or the Services shall be subject to the exclusive jurisdiction of the competent courts in Kolkata, West Bengal, India.
11.3 Dispute Resolution Process
Before initiating legal proceedings, parties agree to attempt good faith resolution through:
Direct negotiation
Mediation through a mutually agreed mediator
Other alternative dispute resolution mechanisms
12. MODIFICATIONS AND UPDATES
12.1 Terms Amendments
We reserve the right to modify these Terms at any time. Material changes will be communicated through:
Platform notifications
Email communications
Website posting with updated effective date
12.2 Continued Use Constitutes Acceptance
Your continued use of the Services after Terms modifications constitutes acceptance of the updated Terms.
13. REGULATORY COMPLIANCE AND GRIEVANCE HANDLING
13.1 Regulatory Compliance
O8 operates in compliance with applicable Indian laws and regulations, including but not limited to:
Information Technology Act, 2000
Motor Vehicles Act, 1988
Consumer Protection Act, 2019
Goods and Services Tax Act, 2017
13.2 Grievance Officer
In accordance with the Information Technology Act, 2000, our designated Grievance Officer is:
Name: Sandip Basu
Email: legal@o-8.co.in
Response Time: 48 hours for acknowledgment, resolution within 30 days
13.3 Consumer Dispute Resolution
For consumer-related disputes, users may approach:
Consumer Forums under the Consumer Protection Act
Relevant state consumer commissions
National Consumer Disputes Redressal Commission
14. FORCE MAJEURE AND EXCEPTIONAL CIRCUMSTANCES
14.1 Force Majeure Events
Neither party shall be liable for delays or failures in performance resulting from circumstances beyond their reasonable control, including:
Natural disasters, pandemics, or public health emergencies
Government actions, regulatory changes, or legal restrictions
Technology failures, cyberattacks, or infrastructure disruptions
Labor disputes, strikes, or other industrial actions
14.2 Mitigation and Communication
During force majeure events, we will make reasonable efforts to minimize service disruptions and communicate with users regarding service status.
15. MISCELLANEOUS PROVISIONS
15.1 Entire Agreement
These Terms, together with incorporated policies and agreements, constitute the entire agreement between you and O8 regarding the Services.
15.2 Severability
If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.
15.3 Assignment
O8 may assign these Terms or any rights hereunder without consent. Users may not assign their rights or obligations without O8's written consent.
15.4 Waiver
No waiver of any provision shall be effective unless in writing and signed by the waiving party.
15.5 Language
These Terms are prepared in English. In case of translation into other languages, the English version shall prevail in case of conflicts.
16. CONTACT INFORMATION AND SUPPORT
For questions, concerns, or support regarding these Terms or our Services:
Customer Support:
Email: info@o-8.co.in
Response Time: 24-48 hours
Legal and Compliance:
Email: legal@o-8.co.in
Business Address: O8 Blue Sky Logistics Private Limited, A-45, Bangur Avenue Kolkata, West Bengal – 700055, India
Corporate Information:
Company Registration: Private Limited Company incorporated in India
Regulatory Compliance: All applicable Indian laws and regulations
Service Areas: As specified on the platform and updated from time to time
BY USING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.
Effective date:
